1 Terminology
For these terms & conditions the following definitions shall apply “Company/Us/We/Our” refers to Allen&co plumbing and heating service ltd
"Engineer” is a person who work for and on the behalf of Allen&co plumbing and heating services ltd
“Customer/you”, refers to you the customer (the person or organisation for whom we agree to carry out work).
“Materials” means, in respect of each job, all hardware and fittings installed, supplied, and/or purchased on behalf of the Customer by Us.
2 Hourly Rates Charged to Customer Consist of:
• Labour (the amount of time spent by the trades person carrying out work) including all reasonable time spent in obtaining non-stocked materials, charged in accordance with our current hourly rates.
• Materials supplied by us charged at cost plus +20% mark-up. (covers time sourcing the material) You will only be charged for the time spent related to your work. All other time, i.e. lunch breaks, are non-chargeable.
2.1 The Company’s Hourly are found on Rates page.
• Time starts to run from the arrival of the engineer at the property specified by the customer. If the customer requests us to collect keys from a different property, which is not the property where we are carrying out the work, charges will start from the initial property where keys were collected.
• Time will also include if we have to travel after having been to the property to purchase materials that is not stocked on our van and is not a part that a company should reasonable stock on their van, this is because there a certain jobs that are unable to be diagnosed (leak diagnostic) unless an engineer arrives so it would be impossible for us to purchase the materials (if not stocked on our van) before attending, unfortunately we cannot stock every plumbing, heating and gas part on our van.
2.2 We will be entitled to recover the following costs and expenses from the Customer:
2.23 Engineers work alone, it is unsafe for them to walk long distances carrying heavy tools, this is why it is required for them to park on the road they will be working on (unless prior agreement has been made), for this reason it is required that the consumer inform the engineer of any parking charges and restrictions on their road or within 0.3 miles of their address postcode, if our engineer has to pay for parking, this charge will be added to the quote, this will however be brought to your attention prior to work commencing.
2.24 London Congestion Charge payments incurred by the Company and the Engineer in attending the Property (and/or the premises of its preferred suppliers).
2.25 Customers will be expected to provide parking vouchers or have Pay and Display within 0.3 miles of the property – if parking is unavailable and a ticket is incurred by the engineer, the customer will be liable.
2.26 In the event that the Customer fails to provide the Company and/or Engineer with access to the Property at the time, which has been scheduled for work or an inspection to take place, there will be a charge minimum of an hour in line with our hourly rates.
3 Fixed Price Work
3.1 Fixed price work is where a written quote has been supplied to you by the us. The estimate shall state the address of the Property and the work instructed by the Customer. The quote price shall represent the total amount to be paid by the Customer for the works specified in the quote, except in these following circumstances.
• There is an error in preparing the quote
• To carry out additional work not referred to in the quote.
• It is discovered that further work needs to be carried out which were not anticipated when the estimate was prepared.
• Increase in the price of materials.
• The Customer instructs the Company to attend at a different Property from the Property named in the quote.
• The price for a Landlord’s Gas Safety Certificate includes the inspection of a maximum of 3 gas appliances. Any other appliances tested at the property will incur a further charge.
3.2 We will provide a revised quote which both parties must accept before proceeding.
3.3 Please note that if we have already spent time on the job and it is discovered that additional work is required for the job to continue, you still have the right to cancel the revised contract. But still be charge for our time spent to up on till the point of cancellation.
3.4 All quotes provided by our Company are valid for 30 days from issue date. We hold all rights to withdraw a quote at any time prior to its acceptance for any reason.
3.5 We will not be under any obligation to provide a quote to you and will only be bound by quote given in writing to you and signed by an authorised representative. We will not be bound by any estimates given orally or in which manifest errors occur.
3.6 These prices vary outside 8am-5pm on Weekdays, Other charges apply for Bank holidays and Weekends. Our standard fixed prices do not include any parts
4.0 Payment and invoices
4.1 Once you have agreed for us to carry out estimated or Pre-Booked work, a deposit payment of 40% of the total is payable immediately.
4.2. The Company shall invoice the Customer for full payment on completion of the work, or full payment in advance at our discretion written or orally.
4.3 On completion of work you will be invoiced, for which payment is due on receipt. Any part of an invoice that has not been paid by its due date shall trigger our small claim court procedure and a claim will be made in the county court. Allen & co Plumbing and Heating Services Ltd reserves the right to accrue and charge interest on any part of an invoice which remains unpaid at a daily rate of 3% over the base rate until payment have been received by us in full.
4.4 If Customer fails to pay an invoice agreed prior to completion of the work, we reserve the rights to suspend all further work until full payment of invoice have been made.
4.5 Quotes and contracts are agreed through written confirmation so the 14-day cooling period does not apply, all losses encountered due to customer cancelling will be calculated and charged to reflect the loss of the company. Customer will be liable for this payment
5 Title of material
5.1 All Goods and materials supplied and delivered by us to you, or your premises, are under the ownership of the company. Ownership shall not be passed over to the Customer until the full payment of monies have been received by Company.
5.2 The customer is liable for lost or damage to any goods and materials left in their possession. The company will not be liable for such cases
5.3 Once installation have been carried out and customer changes their mind and no longer want the goods or material installed, Other than a breach of contract or poor workmanship, The customer will be charged a hourly rate to remove such goods or material . Without prejudice to the foregoing, any invoice relating to work already carried out must be paid in full.
6 Warranty
6.1 We provide a 12-month warranty on labour carried Allen & co plumbing and heating services ltd engineers, Warranty is for faulty workmanship only. This will be active from the date of completion of work, the workmanship warranty is in addition to any manufacturer’s warranty/warranties. The warranty will become null & void if the work/appliance completed/supplied by us is:
• Subject to misuse or negligence.
• Repaired, modified or tampered with by anyone other than an Allen & co plumbing and heating services ltd engineer. We will accept no liability for, or warranty suitability, materials supplied by you & will accept no liability for any consequential damage or fault.
6.2 We will not warranty any work in respect of:
• Blockages in waste or drainage systems.
• Any work undertaken on instruction from you and against the written or verbal advice of our engineer.
6.3 We only give warranty in respect of work directly undertaken by us and full payment having been made. Any non-related faults arising from recommended work which has not been undertaken by us will not be under warranty.
6.4 Where we agree to carry out work on installations of inferior quality (or over ten years old) no warranty is given in respect of such work and we accept no liability in respect of the effectiveness of such work or otherwise.
6.5 The Company will accept no liability for, or warranty suitability, materials supplied by the Customer and will accept no liability for any consequential damage or fault.
7 Liability
7.1 We will only be liable for rectifying our own guaranteed work and will not be held responsible for any ensuing damage or claims resulting from other work overlooked or subsequently requested and not undertaken at the time.
7.2 We will not be held liable or responsible for any damage or defect resulting from work not fully guaranteed, or where recommended work has not been carried out. Work will not carry a guarantee where you have been notified by the trades person either verbally or indicated in ticked boxes or in our comments/recommendations.
7.3 We shall not be held liable for any delay, or consequences of any delay, in performing our obligations if such a delay is due to any cause beyond our reasonable control and we shall be entitled to reasonable time extensions.
7.4 We will be entitled to fully recover the costs or damages from any trades person whose negligence or faulty workmanship makes us liable to pay for those damages or rectification of work.
7.5 The Customer shall be solely liable for the status of the Property which is presented to us upon its arrival and attendance at the Property, including any health and safety obstructions, obstacles, hazards or similar, or any hazardous situation in respect of the gas or electrical safety.
7.6 If damage to plaster and brickwork is caused it will be the customer’s responsibility to make good. 7.7 Wallpaper and paintwork can sometimes be damaged. It is the responsibility of the customer to take any protective actions felt necessary
7.7 Wallpaper and paintwork can sometimes be damaged. It is the responsibility of the customer to take any protective actions felt necessary
7.8 The customer is to obtain all necessary permissions, from any landlord or local authority prior to starting the work.
7.9 We cannot accept responsibility for any damage to wallpaper, paintwork, tiles, carpet, furniture etc.
79.1 We shall not be responsible for any damage or loss suffered or incurred because of: • Repairs, modifications or alterations to a Project by any persons other than someone engaged by Allen&co Plumbing and heating services ltd in relation to any works;
• Negligence by any persons other than someone engaged by Allen&co Plumbing and heating services ltd in relation to the any works:
• The provision of any materials, parts or equipment sourced by the customer for us to use or fit as part of a Project.
8 Timekeeping
8.1 Where the date and/or time for work to be carried out is agreed, we will use reasonable endeavour to ensure that the trades person attend accordingly. We accept no liability in respect of the non-attendance or late-attendance on site of the tradesperson, or for the late or non-delivery of materials.
8.2 We will not be liable for any delay, or for the consequences of any delay, in performing any of our obligations if such delay is due to any cause beyond our reasonable control, and we will be entitled to a reasonable extension of the time for performing such obligations
9 Cancellation
9.1 If you need to cancel (or rearrange) your booking, you must notify us (preferably by telephone) by the end of the working day before the scheduled booking. Cancellations made further in advance should also be made by telephone, so that you are not liable to be charged.
9.2 If you cancel your instructions more immediately prior to work being carried out, or materials being supplied, you will be liable for the cost of any time and materials incurred by us, in accordance with the original instructions.
9.3 if you cancel work where deposit have been paid you will be charged for the time spent for sourcing material and other company expenses. One-hour minimum rate will apply.
9.4 We will not charge a fee if evidence can be provided that the cancellation was due to circumstances out of you, the customer’s control i.e. for health reasons, family bereavement etc., if the cancellation was due to the customers error then refer to section 10.2
10 Customer Duties
10.1 If the customer is choosing/supplying their own materials it will be their responsibility to ensure those materials are on site prior to work commencing. If the customer has ordered their own materials and they are not on site for when we need to carry out the work, you will be charged accordingly.
10.2 It is the responsibility of the customer to protect items of furniture, furnishings, fixtures and fittings. We will make reasonable efforts not to cause damage. It is suggested that the customer remove all items of value from the working area. If items remain within the working area, it is the responsibility of the customer to cover such items.
10.3 Wallpaper and paintwork can sometimes be damaged. It is the responsibility of the customer to take any protective actions felt necessary
10.4 The customer is to obtain all necessary permissions, from any landlord or local authority prior to starting the work.
11 Cancellation of contract
11.1 the Customer shall immediately pay to the Supplier any outstanding amounts payable
11.2 Termination or expiry of the Contract shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination or expiry, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination or expiry.
11.3 Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination of the Contract shall remain in full force and effect.
12 General
12.1 These terms and conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by a duly authorised representative and you. Our terms and conditions will prevail over any terms and conditions used by you or contained, set out or referred to in any documentation sent to us by you. By entering a contract with us you agree irrevocably to waive the application of any of these terms and conditions.
